Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal ... I got the big contract ... we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." Which emotional intelligence ability does Javier most likely need to develop?
A) Ability to diagnose and recognize your own emotions
B) Ability to control your emotions
C) Ability to recognize and diagnose emotions displayed by others
D) Ability to respond appropriately to others' emotional cues

Question

Quizplus · Accepted Answer

Javier's response of "that's nice" may be perceived as indifferent or uninterested by Hartman, who is clearly excited about closing the deal. To improve his emotional intelligence, Javier needs to work on responding appropriately to others' emotional cues, such as showing enthusiasm or interest when Hartman shares good news.

Javier Was Getting a Drink from the Water Cooler When