Bob has been busy trying to maintain a customer service process.His primary focus is to reinforce the organization's longstanding policies so that employees follow them.What role is Bob playing?
A) Leader
B) Manager
C) There is not enough information to determine.
D) Both leader and manager

Question

Quizplus · Accepted Answer

Bob is most likely playing the role of a manager as his focus is on maintaining and reinforcing the organization's policies to ensure employees follow them. While leadership may be involved in establishing these policies, the emphasis on maintenance and reinforcement suggests a managerial role.

Bob Has Been Busy Trying to Maintain a Customer Service