Mountainview Solvents has a field sales staff, a customer service department, and two individuals who manage the "tech hotline." These individuals not only answer technical questions from customers, but also identify customer needs and recommend products that can fill those needs.They have the ability to initiate and close sales on the spot.What are these individuals essentially participating in?

Question

Quizplus · Accepted Answer

These individuals are participating in inside selling as they are handling sales activities over the phone, including identifying customer needs and closing sales, without meeting customers face-to-face.

Mountainview Solvents Has a Field Sales Staff, a Customer Service