According to researcher Catherine Schryer, which of the following describes the LEAST effective negative letter?
A) The letter is easy to read and doesn't contain much jargon.
B) The letter gives full reasons for the rejection, and explains any terms involved.
C) The letter clearly acknowledges that the reader may feel angry or disappointed.
D) The letter portrays both the writer and the reader as active agents.
Correct Answer:
Verified
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Q9: Is the following sentence an appropriate ending
Q10: Which of the following is LEAST likely
Q11: You send a customer a letter rejecting
Q12: A manager must tell subordinates that their
Q13: Is humour ever appropriate in negative messages?
A)Yes,
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