In 1994 Pentium users around the world learned that their $4.00 pocket calculator could perform some operations more accurately than their $5,000 desktop computers.It took several months before Intel - the maker of the chip - agreed to offer its customers replacement chips.In contrast, Wal-Mart guarantees satisfaction to all customers, with a "no questions asked" return policy on nearly all of the products it sells.Why do you think these firms employ such different consumer relations policies?

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The Answer of In 1994 Pentium users around the world learned that their $4.00 pocket calculator could perform some operations more accurately than their $5,000 desktop computers.It took several months before Intel - the maker of the chip - agreed to offer its customers replacement chips.In contrast, Wal-Mart guarantees satisfaction to all customers, with a "no questions asked" return policy on nearly all of the products it sells.Why do you think these firms employ such different consumer relations policies?

In 1994 Pentium Users Around the World Learned That Their