Because of the Japanese pride in excellence, a problem with the accelerator on some Toyota vehicles was quickly reported to superiors who worked with the designers to fix the problem.

Question

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In early 2010, Toyota stated that it would recall approximately 2.3 million vehicles to correct sticking accelerator pedals. If subordinates noticed the accelerator problem, they were most likely hesitant to report the problem to their superiors (culture of deference), to criticize their team members who designed the accelerators (focus on consensus), or to request the firm spend extra money to redesign the accelerators for greater consumer safety (loyalty to the firm over concern for consumers).

Because of the Japanese Pride in Excellence, a Problem with the Accelerator