The total quality philosophy was initially based on only one principle-customer focus.
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Q7: Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing
Q8: Juran agreed with Deming's policy which stated
Q9: Improvements in operations are achieved by reducing
Q10: Deming stressed that the highest levels of
Q11: Variation in a production process decreases capacity
Q13: Unlike Deming,however,Juran proposed a major cultural change
Q14: Deming emphasized that knowledge is not possible
Q15: According to Crosby,quality is judged solely on
Q16: According to Dr.Ishikawa's philosophy,data with dispersion information
Q17: Variation in a production process makes it
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