According to _____,the only performance measurement is the cost of quality,which is the expense of nonconformance and the only performance standard is"Zero Defects (ZD)."
A)Ishikawa
B)Juran
C)Deming
D)Crosby

Question

Quizplus · Accepted Answer

The statement about cost of quality and Zero Defects (ZD) is the philosophy of Philip Crosby, making option D the correct choice. Ishikawa emphasized on the usage of tools like the Ishikawa or fishbone diagram to identify and solve quality problems, Juran advocated for the Pareto principle and focused on fitness for use, and Deming advocated for continuous improvement through the PDCA cycle and the 14 points for management.

According to _____,The Only Performance Measurement Is the Cost of Quality,which