Under quality function deployment,all operations of a company are driven by edicts of top management rather than by the voice of the customer.

Question

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Quality Function Deployment (QFD) is a customer-driven process that aims to align customer needs and desires with product or service design, development, and delivery. QFD involves gathering customer requirements and feedback, and using that information to guide and prioritize business decisions. Therefore, under QFD, the voice of the customer is central to all operations, and not just the edicts of top management.

Under Quality Function Deployment,all Operations of a Company Are Driven