To ensure consistent quality,Kroger Company initiated a _____ that began by collecting voice of the customer data using focus groups.
A)Quality Assurance Committee
B)Lean Six Sigma project
C)sampling strategy
D)new production process

Question

Quizplus · Accepted Answer

Lean Six Sigma projects are initiatives focused on improving quality and reducing variations in processes. Collecting voice of the customer data using focus groups is a common practice in the Define phase of a Lean Six Sigma project, which aims to define the problem and the customer requirements. Therefore, choice B is the best answer. The Quality Assurance Committee (choice A) is a group responsible for ensuring the quality of products or services, but it does not necessarily involve a data collection process. Sampling strategy (choice C) is a technique used to select a sample of units from a population for testing, which is not the same as collecting voice of the customer data using focus groups. New production process (choice D) may improve quality, but it does not necessarily involve a customer-centric approach or data collection process.

To Ensure Consistent Quality,Kroger Company Initiated a _____ That Began