Broadway Inc.is a leading automobile manufacturer.To achieve customer satisfaction,during the process of producing a product or service,its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters.The management of Broadway Inc.is said to be following the _____ methodology.

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The management of Broadway Inc. is following the Six Sigma methodology, which focuses on continuous improvement and gathering data to ensure products/services meet critical quality parameters. ISO 9000:2000 is a set of standards for quality management, Baldrige is an award program for excellence, and Deming is a quality guru who developed the Plan-Do-Check-Act cycle. While these methodologies may also include data gathering and process control activities, they are not specifically focused on achieving customer satisfaction through meeting critical quality parameters.