Which of the following measures of the Baldrige criteria of performance measurement includes internal quality measurements,defect levels,service errors,and response times?
A)Governance outcomes
B)Product outcomes
C)Market outcomes
D)Financial outcomes

Question

Quizplus · Accepted Answer

Product outcomes include internal quality measurements, defect levels, service errors, and response times, as they relate to the products or services offered by the organization. Governance outcomes involve leadership and ethical conduct, financial outcomes relate to financial performance, and market outcomes pertain to customer satisfaction and market share.

Which of the Following Measures of the Baldrige Criteria of Performance