A survey of 1,500 frequent restaurant patrons revealed that,Julio's,a local Mexican restaurant offers high-quality food at low prices.Based on one dining experience,a restaurant critic gave Julio's a poor review,saying the food was not very good.As a result,you decide not to dine at Julio's.This decision is an example of which of the following systematic mistakes that people make when making decisions?

Question

Quizplus · Accepted Answer

This decision is an example of the bias called "confirmation bias" and "availability heuristic". People tend to give too much weight to a small number of vivid observations (in this case, the bad review from the restaurant critic). At the same time, they tend to ignore or forget the larger body of evidence (in this case, the survey of 1,500 frequent restaurant patrons who all said that the food was high-quality and low-priced). This could lead to a systematic mistake in decision making.

A Survey of 1,500 Frequent Restaurant Patrons Revealed That,Julio's,a Local