Key elements for managing social media in an organisation include:

Question

Quizplus · Accepted Answer

Consistency is key in social media management and messaging. It ensures that the organisation is unified in their branding and messaging, and helps to build trust with their audience. Swiftly blocking and deleting negative commentary may not always be the best approach, as it can come across as defensive or dismissive of valid criticism. Responding to criticism with transparency and addressing the issue can help to turn a negative situation into a positive one.

Key Elements for Managing Social Media in an Organisation Include