What is groupware and what are its advantages?
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Q71: All of the following are advantages of
Q72: A primary component of managing a customer
Q73: _ _compile customer information from a variety
Q74: A _ facilitates the automation and management
Q75: _ is software that supports team interaction
Q76: _ _ includes document exchange,shared electronic whiteboards,discussion
Q77: _ blends audio,video and document-sharing technologies to
Q78: The _ _ of an organisation is
Q79: Unlike operational CRM,which automates call centres and
Q81: Describe the three phases of CRM and
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