What does ERP now include that allows it to expand to the front office so administrative,sales,marketing and human resources staff can share a tool that is truly enterprise-wide?
A)CRM
B)CRD
C)EDP
D)CDMA

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) is a software tool that enables businesses to manage customer interactions and relationships. Integrating CRM into ERP systems allows administrative, sales, marketing, and human resources staff to access customer data and collaborate across different departments in real-time, thereby making ERP truly enterprise-wide. This integration also enables businesses to gain insights into customer behavior and preferences, which can aid in decision-making and improve customer satisfaction. Options B, C, and D are not related to the expansion of ERP to the front office.

What Does ERP Now Include That Allows It to Expand