The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?
A)Modelled the As-Is process, fixed the errors and then created the To-Be process
B)Modelled the To-Be process, fixed the errors and then created the As-Is process
C)Moved directly to implementing the To-Be process, without analysing the As-Is process
D)Moved directly to implementing the As-Is process, without analysing the To-Be process

Question

Quizplus · Accepted Answer

Cheryl has identified the problem area in her delivery process and has taken steps to investigate and analyze the errors before implementing a solution. By modeling the current (As-Is) process, identifying the errors, and creating an improved (To-Be) process, Cheryl is following a structured approach to process improvement. This approach is more effective than simply implementing the new process without analyzing and fixing the current process.

The Local Florist in Town Is Cheryl Steffan Who Has