A secretary is asked by her boss to take on additional work.She initially agrees but feels resentful.A day later when the boss asks for the completed work,the secretary explains that she has been working on another priority job and hasn't been able to complete it.When asked several hours later,she states someone else was using the files,so she hasn't been able to do the necessary research before typing the report.The secretary's behavior demonstrates:

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The secretary resents the assignment and does not complete the work.Faced with the anxiety of having disobeyed her boss,she provides explanations designed to explain and justify her failure to complete the assignment,a defense mechanism known as rationalization.Intellectualization involves coping by ignoring the distressing emotional aspects of a situation and instead focusing solely on the facts.Projection is the attribution of unacceptable impulses or characteristics to others instead of recognizing them in oneself.Sublimation is the substitution of acceptable or even laudable behaviors for unacceptable impulses.

A Secretary Is Asked by Her Boss to Take on Additional