What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction?
A)employee turnover and "presenteeism"
B)employee commitment and engagement
C)employee innovation and advocacy
D)employee satisfaction and work-life balance

Question

Quizplus · Accepted Answer

Enbridge Gas Distribution measures employee turnover and "presenteeism" to determine overall customer satisfaction. Employee turnover is the rate at which employees leave a company, and "presenteeism" is the practice of being present at work but not fully engaged or productive. Both of these factors can negatively impact customer satisfaction, as high turnover can lead to a loss of institutional knowledge and expertise, and "presenteeism" can lead to decreased productivity and quality of service.

What Are Two Types of Evidence That Enbridge Gas Distribution