The reason Kente chose to stay at a particular chain of bed & breakfast inns was because its website promises free breakfast at any inn that did not offer a wake-up service.Yet when Kente stayed at one of the chain's inns,she was allowed to oversleep and missed an important sales call even though she had asked to be awakened at seven when she checked in.The inn manager told her that his hotel did not offer a wake-up service and apologized for her inconvenience.He did not offer her a free breakfast and Kente swore never to stay at the inns again.The chain of inns needs to:

Question

Quizplus · Accepted Answer

The issue in this scenario is that the chain's website promises a service that is not actually available at all of its inns, leading to a miscommunication with the guest. The chain needs to coordinate its external communications better to ensure that its website accurately reflects the services available at each of its inns. This would prevent guests from having unrealistic expectations and feeling disappointed with their experience.

The Reason Kente Chose to Stay at a Particular Chain