Eddie Bauer,a catalog retailer,offers customers three different delivery options: 5 to 7 days via standard delivery; 3 to 4 days via express delivery; or 2 days via express plus delivery.The delivery rates are higher for faster service.For example,on orders over $75 standard delivery is $9.95,express delivery is $15.95 and express plus delivery is S18.95.By offering different delivery options,Eddie Bauer is:

Question

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By offering different delivery options and clearly communicating the delivery rates and timeframes, Eddie Bauer is managing customer expectations. This allows customers to make an informed decision about how quickly they need their order delivered and how much they are willing to pay for that service.

Eddie Bauer,a Catalog Retailer,offers Customers Three Different Delivery Options: 5