Which of the following factors in managing demand and capacity does NOT lead to provider gap 3,failure to deliver what was designed and specified?
A) Lack of communication between contact personnel and company management
B) Under use of service capacity
C) Failure to smooth the peaks and valleys of demand
D) Overuse of service capacity
E) The attraction of an inappropriate customer mix in an effort to build demand

Question

Quizplus · Accepted Answer

Provider gap 3 is related to the delivery of service, and lack of communication between contact personnel and company management is more related to provider gap 4, which deals with communication issues.

Which of the Following Factors in Managing Demand and Capacity