Whether a customer assumes the role of competitor is unaffected by trust,control or time.

Question

Quizplus · Accepted Answer

Trust, control, and time significantly influence whether a customer assumes the role of a competitor. High trust and control within a relationship can deter customers from becoming competitors, while lack of these elements or over time, changes in the relationship dynamics can lead to customers entering the competitive space.

Whether a Customer Assumes the Role of Competitor Is Unaffected