New Bedford College requires all students who live in its dormitories to buy a meal ticket.The meal ticket is to be used in the cafeteria for all breakfasts,dinners,and five lunches every week for each week the college is in session.Students do not like to go to the cafeteria.They think it is unfriendly and institutional.All who can afford it eat off-campus unless the weather is bad.On bad-weather days,the cafeteria is busy with students,faculty,and staff.By the end of the day,it is also very messy because the cafeteria patrons do not clean up after themselves.Spilled food is on the floor and the tables.The cafeteria supervisor thinks that if the cafeteria patrons could be made to perform their role in service delivery that everyone would benefit.Suggest some possible strategies to enhance patron participation.
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