All of the following are elements of a hotel's servicescape EXCEPT:
A) Business center for checking e-mail and sending faxes
B) Lobby
C) Convention facilities
D) Swimming pool
E) Housekeeping staff

Question

Quizplus · Accepted Answer

Housekeeping staff are not a physical element of the servicescape, but rather a component of the hotel's service delivery process. The servicescape includes tangible elements that customers can see, touch, and experience physically, such as the lobby, convention facilities, swimming pool, and business center.

All of the Following Are Elements of a Hotel's Servicescape