When you visit the web site for Hyatt hotels,you can look at pictures of its newest hotels,register for its continuity programs and make reservations quickly.These elements of its web site are all examples of:
A) Service encounter arena
B) Technological intangibility
C) Responsiveness
D) Physical evidence
E) A technological service arena

Question

Quizplus · Accepted Answer

These elements are examples of physical evidence as they provide tangible representations of the services offered by Hyatt hotels, such as images and booking capabilities.

When You Visit the Web Site for Hyatt Hotels,you Can