Banjo Bob repairs guitars,banjos,and other stringed instruments for a living.Banjo Bob promises his customers "100 percent satisfaction in every repair." Which service recovery is Banjo Bob using?
A) Make the service fail safe
B) Learn from lost customers
C) Treat customers reactively
D) Implement the service paradox
E) Use procedural fairness

Question

Quizplus · Accepted Answer

Banjo Bob promises "100 percent satisfaction in every repair," which is an example of making the service fail-safe.

Banjo Bob Repairs Guitars,banjos,and Other Stringed Instruments for a Living