Kelso Massage Therapy promises its clients that their wait for a massage will be less than fifteen minutes or the massage is free.What type of service recovery tool is Kelso Massage Therapy using?

Question

Quizplus · Accepted Answer

Kelso Massage Therapy is using the service recovery tool of offering a guarantee. By promising a massage within 15 minutes or it's free, they are providing a guarantee to their clients, which can help to build trust and loyalty with their customers. This approach can also serve as a way to incentivize their staff to prioritize speedy service, which ultimately benefits the customer.

Kelso Massage Therapy Promises Its Clients That Their Wait for a Massage