To be effective,complaint solicitation requires:
A) The same complaint be mentioned at least ten times before any action is taken
B) An individual complainer to have no more than one complaint
C) The company to treat the complaint as a snapshot of its service
D) Valid and reliable service questions
E) Rigorous recording of numbers and types of complaints through many channels

Question

Quizplus · Accepted Answer

Complaint solicitation can only be effective if there is rigorous recording of numbers and types of complaints through multiple channels, allowing the company to identify patterns and address systemic issues. This helps the company treat the complaint as a snapshot of its service and take appropriate action. Valid and reliable service questions are certainly important, but they are just one part of a larger system for effective complaint solicitation. Option A and B are incorrect because the number of times a complaint is mentioned or the number of complaints from a single complainer do not determine the validity or importance of a complaint.

To Be Effective,complaint Solicitation Requires