Raul took his dog Buffy to dog training school to stop Buffy from barking.As soon as the dog returned home,she started her same pattern of barking.Raul was highly critical of the trainers for not teaching Buffy not to bark even though he had not continued the reinforcement technique he was supposed to use to encourage Buffy's good behavior.Raul's customer satisfaction was adversely affected by:

Question

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Raul's dissatisfaction is due to his attribution for service failure. He believes that the trainers did not teach Buffy not to bark, when in reality, he did not continue the reinforcement technique to encourage good behavior.

Raul Took His Dog Buffy to Dog Training School to Stop