The _____ dimension of service quality refers to the willingness to help customers and provide prompt service.
A) Reliability
B) Responsiveness
C) Assurance
D) Empathy
E) Tangibles

Question

Quizplus · Accepted Answer

Responsiveness dimension of service quality refers to the willingness to help customers and provide prompt service. Reliability refers to consistency and dependability of the service provided, Assurance refers to knowledge and courtesy of employees and their ability to instill trust and confidence in customers, Empathy refers to the ability of employees to understand and connect with the emotions and needs of customers, and Tangibles refer to the physical facilities, equipment, and appearance of personnel.

The _____ Dimension of Service Quality Refers to the Willingness