When consumers have problems with a Web site,they use _____ dimensions to evaluate e-service quality.
A) Tangibility,efficiency,and fulfillment
B) Responsiveness,compensation,and contact
C) Empathy,efficiency,and expectations
D) Reliability,privacy,and assurance
E) Efficiency,fulfillment,reliability,and privacy

Question

Quizplus · Accepted Answer

When consumers face issues with a website, they evaluate e-service quality based on responsiveness (how quickly and effectively the service addresses their issues), compensation (what is offered to rectify the problem), and contact (ease of reaching support).

When Consumers Have Problems with a Web Site,they Use _____