A service encounter that occurs without any direct human contact is a(n)_____ encounter.
A) Remote
B) Technology-mediated
C) Detached
D) Public
E) Impersonal

Name: A service encounter that occurs without any direct human contact is a(n)_____ encounter. A) Remote B) Technology-mediated C) Detached D) Public E) Impersonal
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Question

Quizplus · Accepted Answer

A remote encounter is one that occurs without any direct human contact, often facilitated by technology or automated systems.

A Service Encounter That Occurs Without Any Direct Human Contact