Because the customer essentially provides his/her own service,Internet-based services,automated phone services and services delivered via DVD or video technology are often referred to as _______________.
A) Virtual service technologies
B) Superficial services
C) Subtle deficiencies
D) Service amplification tendencies
E) Self-service technologies

Question

Quizplus · Accepted Answer

Internet-based services, automated phone services, and services delivered via DVD or video technology are all examples of self-service technologies where the customer essentially provides his/her own service. Therefore, the best choice is E (Self-service technologies).

Because the Customer Essentially Provides His/her Own Service,Internet-Based Services,automated Phone