Leonard has been commuting to New York City on the Long Island Railroad for ten years.Every morning he takes the 7:00 a.m.train that is scheduled to arrive in New York at 8:15 a.m.from Huntington,a suburb of New York.Although Leonard would like the train to arrive in New York on time,he knows from his experience as a commuter that it is more likely the train will be 5 minutes late.Leonard's expectation that his train will be 5 minutes late reflects his _________ level of service for the Long Island Railroad.

Question

Quizplus · Accepted Answer

Leonard's expectation that the train will be 5 minutes late indicates that he considers arriving 5 minutes after the scheduled time as adequate service from the Long Island Railroad. Therefore, the best choice is (B) Adequate. Desired level of service (A) would mean that Leonard expects the train to arrive on time, while transactional (C), functional (D), and available (E) do not accurately describe Leonard's expectation of the service level.

Leonard Has Been Commuting to New York City on the Long