Which of the following describes why a customer who had a great experience with a product or service would be reluctant to recommend it to a friend?
A)There is worry that a recommendation may result in a dissatisfying experience for a friend.
B)There are personal costs in making a recommendation.
C)No one wants to be put on the spot to explain something.
D)The recommendation does not make the customer look good.
E)All these answers are correct.

Question

Quizplus · Accepted Answer

Most customers are reluctant to recommend products-even when they do have a great experience.All the given answers are reasons a customer may be reluctant.

Which of the Following Describes Why a Customer Who Had