Customer service reps
A) work with customers to resolve problems that arise at the time of purchase.
B) work for producers calling on their intermediaries and their customers.
C) provide technical assistance to order-oriented salespeople.
D) work with customers to resolve problems that arise with a purchase,usually after the purchase has been made.
E) are invaluable in working with business customers,but not with final consumers.
Correct Answer:
Verified
Q163: Dow Chemical hires science and engineering graduates
Q163: Dell sells custom-made computer systems. Besides order
Q164: Which salespeople are often science or engineering
Q165: A technical specialist
A)often has a background in
Q166: Jim Meadowmont works for Sony.He doesn't take
Q166: "Technical specialists":
A) are usually paid a straight
Q167: Customer service is part of
A)Product.
B)Place.
C)Promotion.
D)Price.
E)None of these
Q167: Customer service reps:
A) are order getters who
Q172: Customer service reps help
A)customers buy.
B)the company win
Q178: Sarah Manchester works for a cable TV
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