A manager shouldn't worry about making a financial return from money spent on a quality program as long as customers recognize that the quality is high.

Question

Quizplus · Accepted Answer

While customer recognition of high quality is important, a manager still needs to ensure that the cost of the quality program is balanced with the potential financial return on investment. Without a financial return, the company may not be able to sustain the quality program and may have difficulty staying competitive.

A Manager Shouldn't Worry About Making a Financial Return from Money