The difference between customer lifetime value and customer equity is that
A) customer equity takes a financial approach where customer lifetime value does not.
B) customer lifetime value looks at specific target markets.
C) customer equity takes into account a firm's current and future customers and the costs associated with each.
D) customer equity reflects the total stream of purchases that a customer could contribute to a company over the length of the relationship.
E) customer lifetime value focuses on purchases over the next year,while customer equity takes into account a longer time horizon.
Correct Answer:
Verified
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