Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.
Correct Answer:
Verified
Q6: Call scripting systems gather product details and
Q7: List generators compile customer information from a
Q8: Customer data management is a means of
Q9: Web-based self-service systems allow customers to use
Q10: List generators fall under the category of
Q12: Operational CRM supports back-office operations and strategic
Q13: Opportunity management CRM occurs when a website
Q14: Analytical CRM supports traditional transactional processing for
Q15: CRM predicting technologies help organizations identify their
Q16: Call scripting falls under the category of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents