What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A)Contact center
B)Web-based self-service
C)Call scripting
D)Website personalization

Question

Quizplus · Accepted Answer

This process is known as call scripting, where organizational databases provide pre-written responses to common issues or questions to the customer service representative (CSR) who then communicates them to the customer.

What Accesses Organizational Databases That Track Similar Issues or Questions