Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?
A) Business-facing processes
B) Industry-specific customer-facing processes
C) Customer-facing process
D) Industry-specific business-facing processes

Question

Quizplus · Accepted Answer

Jessica primarily works with industry-specific customer-facing processes because she consults on loans, talks clients through the loan process, and provides loans to members. These are all tasks that are specific to the financial industry and that involve interacting with customers.

Jessica Ulta Works as an Employee for City Service Credit