The _____ measures customers' satisfaction and perceptions of quality of a representative sample of America's goods and services.
A) ISO 9000
B) loyalty business model
C) Net Promoter Score (NPS)
D) American Customer Satisfaction Index (ACSI)
E) American Price Index (API)
Correct Answer:
Verified
Q63: The U.S. Congress and businesses have been
Q64: Many suppliers are adopting ISO 9000 standards
Q65: Which of the following is true of
Q66: The Global Harmonization Task Force is an
Q67: Which of the following are driving a
Q69: Which of the following statements is true
Q70: Firms that sell industrial goods in the
Q71: The ISO 9000 standards concerns the:
A) cost-effectiveness
Q72: As compared to the ISO 9000 standards,
Q73: Which of the following is considered to
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