Services are distinguished from products on the basis of their tangibility, durability, homogeneity, and separability.

Question

Quizplus · Accepted Answer

Services are distinguished by four unique characteristics-intangibility, inseparability, heterogeneity, and perishability- and thus require special consideration. The intangibility of services results in characteristics unique to a service: It is inseparable in that its creation cannot be separated from its consumption; it is heterogeneous in that it is individually produced and is thus unique; and it is perishable in that once created it cannot be stored but must be consumed simultaneously with its creation.

Services Are Distinguished from Products on the Basis of Their