By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?
A) Low information richness
B) Overload of information
C) High perceptual bias
D) Good communication
E) Effective electronic trail

Question

Quizplus · Accepted Answer

Good communication can help increase responsiveness to customers.

By Encouraging Its Sales Representatives to Freely Talk to Their