Which of the following is true of the impact of high-quality products?
A) High product quality results in high operating costs.
B) High product quality results in high employee productivity.
C) High product quality lowers efficiency.
D) High product quality reduces profits.
E) High product quality lowers customer retention.

Question

Quizplus · Accepted Answer

Higher product quality means less employee time is wasted in making defective products that must be discarded or in providing substandard services, and thus less time has to be spent fixing mistakes. This translates into higher employee productivity, which also means lower costs.

Which of the Following Is True of the Impact of High-Quality