Which of the following statements about nonfinancial performance indicators of quality is not true?
A) They can be useful predictors of future financial performance.
B) Generally speaking, they are costlier to generate than financial measures of quality.
C) They are timelier than financial data.
D) They are readily interpretable by operating personnel.
E) They help to identify precise quality-related problems.

Question

Quizplus · Accepted Answer

Generally speaking, nonfinancial measures of quality are less costly to generate than financial measures. Financial measures may involve gathering and analyzing financial data, whereas nonfinancial measures may involve collecting and analyzing customer feedback or conducting quality assessments of products or services.

Which of the Following Statements About Nonfinancial Performance Indicators of Quality