According to the text, which of the following items is not considered a broad guideline that can be used in the construction of a comprehensive framework (or system) for the management and control of performance quality?
A) Use of target costing.
B) Knowledge of underlying business processes.
C) Customer-based viewpoint.
D) Inclusion of non-financial performance indicators.
E) Reporting of quality cost information, based on a cost-of-quality classification framework.

Question

Quizplus · Accepted Answer

The text mentions the use of target costing as a specific technique that can be employed within a framework for managing and controlling performance quality, rather than a broad guideline or principle that should form the basis of such a framework. The other options (B, C, D, and E) are all broader guidelines that are discussed in the text.

According to the Text, Which of the Following Items Is