As noted in Chapter 17, one approach to setting quality standards is to use a Six-Sigma approach.
Required:
1. What is meant by the term "Six Sigma"?
2. The overall process of implementing process-improvement projects is referred to as DMAIC (Define, Measure, Analyze, Improve, and Control). Provide an overview of each stage of the DMAIC specifically within the context of a Six Sigma implementation.
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