Customer response time (CRT) can be defined as:
A) The time lapse between when a customer places an order and when that order is delivered to the customer.
B) Wait time + manufacturing time.
C) Manufacturing lead time + production cycle time.
D) Receipt time + delivery time.
E) Manufacturing lead time less delivery time.

Question

Quizplus · Accepted Answer

Customer response time (CRT) is typically defined as the time lapse between when a customer places an order and when that order is delivered to the customer. This encompasses all processes involved in fulfilling the customer's request.

Customer Response Time (CRT) Can Be Defined As